FAQ
Frequently Asked Questions (FAQs)
1. What is your shipping policy?
We offer worldwide shipping! Delivery times and costs vary depending on your location and the shipping method selected during checkout. For more details, please visit our Shipping Policy page.
2. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. Use this link to stay updated on your delivery status.
3. What is your return policy?
We accept returns for unworn, unused items in their original packaging within 14 days of delivery. For more details, check out our Return Policy.
4. Can I exchange an item?
We do not offer direct exchanges. If you'd like a different item, please place a new order and return the original item within 14 days and unworn for a refund.
5. How do I care for my jewelry?
To keep your jewelry looking its best:
- Avoid water, perfumes, and harsh chemicals.
- Store it in a dry place, preferably in the original pouch or box.
- Use a soft cloth for cleaning.
6. What materials are used in your jewelry?
Our jewelry is made from high-quality materials like sterling silver, and carefully selected stones. Specific details are available on each product page.
7. Can I cancel or modify my order?
We process orders quickly, but if you need to make changes, please contact us within 24 hours of placing your order. Once shipped, we are unable to make modifications.
8. Do you offer custom or personalized pieces?
No, not yet. Soon available.
9. Do you offer gift wrapping?
Absolutely! We offer gift packaging options during checkout, making your purchase perfect for any occasion.
10. How do I contact customer support?
You can reach our customer support team at info@zaelyrose.com or through our Contact Us page. We’re happy to assist with any questions or concerns!